09 August 2018
Information about the Website and the Goods
Welcome to the Alexander Joseph Lighting website terms and conditions of use. These terms and conditions apply to the use of this website regardless of how you access the website, including via any technologies or devices by which Alexander Joseph Lighting makes the website available to you at home or on the move and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website.
You should be aware that:
- We have made every effort to display as accurately as possible the colours of our products, but the definition will depend on a number of factors including but not limited to your computer display settings.
- All sizes and measurements are approximate.
- All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.
- All prices are inclusive of VAT (or similar sales taxes) where applicable at the prevailing rate for which we are responsible as the seller (but do not include delivery charges). Prices are correct at the time of order only and relate to orders placed via the website in accordance with the terms and conditions relating to the sale of goods.
Before you place an order if you have any questions relating to these terms and conditions please contact us on 01202 863600 or via our website. Please note that all calls to this number will be charged at the local or national rate depending on where you are calling from. The advertising of Alexander Joseph Lighting products on this website is an ‘Invitation to Treat’ and a contract between us and you will only be created in accordance with the terms and conditions set out below
Buying Goods and Contract Formation
You place an order with us by completing the following process:
- Add product to your shopping basket.
- Enter your name.
- Enter your address details.
- Enter your card details.
- Submitting your order.
To place an order on the site you must meet the following requirements:
- Legally capable of entering into binding contracts; and
- At least 18 years old, unless a parent or guardian is supervising you placing your order.
On receipt of your order, we will send you an order confirmation email to the email address which you have provided to us. This email will contain your order number and details of the goods ordered. Payment shall be taken on the day your order is placed with us and this will be confirmed to you by e-mail when we e-mail you to confirm your order. An order dispatch email will be sent when the goods are being prepared for dispatch.
The contract between us (the “Contract”) will only be formed when we take payment from you.
We may decline to accept an order in circumstances including, but not limited to:
- your payment not being authorised;
- if you do not satisfy the requirements to place an order, as set out above;
- product(s) ordered no longer being available; or
- where a pricing or product description error has occurred.
We reserve the right to cancel orders without prior notice. If we cancel any order, it will be without charge to you and any payment taken for such order will be refunded to you in accordance with our Refund Policy set out below.
Cancellation of a Contract
If you would like to cancel a Contract, you may do so within 14 calendar days of receipt of your order. This is in accordance with your rights as a consumer under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you would like to cancel your order before we have dispatched it from our distribution centre then please email us on email@example.com.
If your order has already left our distribution centre then unfortunately it is not possible to cancel it at this stage. Instead, once your order has arrived simply follow the returns instructions below and when we have received your goods you will be issued with a refund.
You can return goods within 14 days of cancellation of contract.
Please contact our Customer Services Team at firstname.lastname@example.org to request a return code.
Enter this code on the original delivery note.
If we provided an ‘unpack and install’ service when delivering the goods, we will contact you to arrange to collect the goods. The cost of doing this will be £50 per item and this will be deducted from any refund due.
If the goods were delivered packaged, then please repack the items carefully (not necessarily in the original packaging) and arrange for a courier to deliver them to us. It is your responsibility to pay for the return of goods and to ensure that they are adequately insured as a refund will only be issued once the goods have been received into our warehouse in a saleable condition.
The refund of any money received from you will be made using the same method of payment originally used when placing your order and will include the original delivery charge.
UK STANDARD delivery is £50 per item. This will cover delivery to UK mainland addresses. Delivery outside this area will incur an additional charge which we will contact you after placing the order to arrange.
We may be able to offer an “unpack and install” service. We will contact you prior to despatch if we are able to offer this service. If we are unable to do so, we will arrange for delivery of your goods by courier.
You will receive an email confirmation of despatch and expected delivery date and time. The goods must be signed for therefore, please ensure there is somebody at the premises to receive the goods.
If your order is lost in transit, we reserve the right to investigate before we offer to replace or refund.
We accept payment from all major credit and debit cards.
Payment shall be taken on the day your order is placed with us and this will be confirmed to you by e-mail when we e-mail you to confirm your order.
We use Stripe, a payment service provider, to process any credit/debit transactions you may make on our behalf. When you place an order, you will receive an e-mail confirming your payment transaction details. You are responsible for ensuring the e-mail address and other contact details you provide to us are correct.
We will not be responsible if you do not receive the Dispatch Note, email or other confirmation from us because the details you have supplied are incorrect or in the event of communication failure beyond our control.
Warranty and Product Liability
The Company offers a 1 year warranty on all its products against manufacturing defects, subject to the limitations below
The Company shall not be liable to you:-
(a) For defects in the Goods caused by fair wear and tear, abuse, abnormal conditions of storage or use, the application of any treatment or process whatsoever to the Goods after delivery or any act, neglect or default of the Customer or third party
(b) For defects caused by accident, alteration, misuse, tampering, negligence, natural fading or discolouration, oxidation, humidity, water, prolonged exposure to sunlight or salt air or other unsuitable environmental conditions
In the event of a product defect the Company will replace or repair any Goods. The Company may require any allegedly defective Goods to be returned to it at its expense before making good or replacing the Goods.
General Notices and Disclaimers
We will not be responsible for the performance of any obligations under these terms and conditions as a result of an event beyond our reasonable control (force majeure), including (but not limited to) snow, strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, hacking, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment. All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms shall be binding on us unless agreed by us in writing.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of any disputes.
Alexander Joseph Lighting takes your privacy very seriously. We do not use the information you provide to us to learn any more about you other than what is required to meet your orders, to provide you with a better shopping experience, or as otherwise detailed in this condition. Any contact details gathered through press or customer enquiries will not be used for marketing purposes unless otherwise requested by you. For the purpose of the Data Protection Act 1998, the data controller is Alexander Joseph Lighting Limited.
Information we may collect from you
We may collect and process the following data about you:
- Data which you provide when you create an online account in order to purchase products;
- Data which you provide when requesting any marketing information or when you enter promotions;
- Details of transactions you carry out through our website and of the fulfilment of your orders;
- Details of your visits to our site and the resources that you access.
How we store your data:
- We will keep the data which we collect from you on a secure server and we will fully comply with all applicable UK data protection legislation.
How we use our data:
- We may also use your data to provide you with information about goods and services which may be of interest to you, if you are an existing customer we will only contact you by email with information about goods and services similar to those which were the subject of a previous sale to you.
- If you are a new customer, we will contact you by email only if you have consented to this.
- If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data or on the form used to create your online account.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and Alexander Joseph Lighting shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the website safely and to screen out anything that may damage or harm your computer or other device.
General Terms and Conditions
These notices and disclaimers govern your use of our website, www.alexanderjoseph.co.uk. We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use you may make or reliance you may place on such instances except as specifically agreed with us in any further agreement we may make with you in writing.
We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Nothing in the above exclusions affects your statutory rights as a consumer. All rights including copyright and other intellectual property rights and goodwill in or relating to the contents of the website belong to either Alexander Joseph Lighting or to our suppliers. In particular, the trademarks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppels, personal bar, or otherwise, any licence or right to use any of the trademarks without our permission.
However, copying and printing of those web pages which contain the trademarks is permitted in the following way only: You may download to a local hard disk or memory device and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.
You may not reproduce part or all of the contents of the website in any form unless it is for personal, non-commercial use. You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other).
You may not frame or link to the website or any part of it without our express permission. The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.
Changes to Website or Terms and Conditions
You will be subject to the policies and terms and conditions in force at the time you order items using the website.
Changes which we are required to make by law could apply to orders which you have already made.
If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, they will be deemed severable and will not affect the validity or enforceability of the remaining terms and conditions.